&nbsp;

<span style="font-weight: 400;">Is this ‘White screen of death’ giving you headaches? Relax, you have reached the right place. </span>

<span style="font-weight: 400;">The blank page you see is actually an error page where the error report is suppressed. We will give you proven techniques to solve this problem. </span>

<span style="font-weight: 400;">Before you start, take a complete backup of the site.(Just in case)</span>

<span style="font-weight: 400;">Before we move on, if you need any kind of help with web design and development, you should definitely reach out to us. </span><a href="https://vividreal.com/web-development/"><span style="font-weight: 400;">Check out our team</span></a><span style="font-weight: 400;">. </span>

<span style="font-weight: 400;">Okay, we are now ready to go…</span>

&nbsp;

<span style="color: #00ccff;"><b>Step 1 - Finding the problem </b></span>

<span style="font-weight: 400;">Before fixing the problem, we need to know what the problem is. Follow the steps to get the error report.</span>

<span style="font-weight: 400;">Go to root folder via FTP or Control panel and edit </span><span style="color: #00ccff;"><b><i>configuration.php</i></b></span>

<span style="font-weight: 400;">Find </span><span style="color: #00ccff;"><b><i>public $error_reporting = 'none'; </i></b></span>

<span style="font-weight: 400;">and change to</span><span style="color: #00ccff;"> <b><i>public $error_reporting = maximum';</i></b></span>

&nbsp;

<a href="https://vividreal.com/wp-content/uploads/2018/03/configuratuion.php_.jpg"><img class="alignnone size-full wp-image-2208" src="https://vividreal.com/wp-content/uploads/2018/03/configuratuion.php_.jpg" alt="" width="1920" height="1080" /></a>

<span style="font-weight: 400;">You will get the error report on the blank page.</span>

&nbsp;

<span style="color: #000000;"><b>If that doesn’t work for you,</b></span>

<span style="font-weight: 400;">Go to</span><span style="color: #00ccff;"> <b><i>index.php</i></b></span><span style="font-weight: 400;"> and add the following line.</span>

<span style="color: #00ccff;"><b>ini_set('display_errors',true);</b></span>

<span style="color: #00ccff;"><b>error_reporting( E_ALL );</b></span>

<a href="https://vividreal.com/wp-content/uploads/2018/03/edit-index.jpg"><img class="alignnone size-full wp-image-2209" src="https://vividreal.com/wp-content/uploads/2018/03/edit-index.jpg" alt="" width="1920" height="1080" /></a>

<span style="font-weight: 400;">You will now have an error report on the blank screen. </span>

&nbsp;

<span style="color: #00ccff;"><b>Step 2 - Finding the solution</b></span>

<span style="color: #00ccff;"><b>Fix 1 </b></span>

<span style="font-weight: 400;">Go to</span><span style="color: #00ccff;"> <b><i>plugins/system/remember/ </i></b></span><span style="font-weight: 400;">and rename</span><span style="color: #00ccff;"><b><i> remember.php</i></b></span><span style="font-weight: 400;"> to <span style="color: #00ccff;">_</span></span><span style="color: #00ccff;"><b><i>remember.php</i></b></span><span style="font-weight: 400;"> and refresh the website.</span>

<a href="https://vividreal.com/wp-content/uploads/2018/03/rename-remember.jpg"><img class="alignnone size-full wp-image-2210" src="https://vividreal.com/wp-content/uploads/2018/03/rename-remember.jpg" alt="" width="1920" height="1080" /></a>

<span style="font-weight: 400;">If that didn’t work, upload the previous backup file and refresh again. </span>

&nbsp;

<span style="color: #00ccff;"><b>Fix 2</b></span>

<span style="font-weight: 400;">Go to </span><span style="color: #00ccff;"><b><i>/public_html/plugins/user/joomla/ </i></b></span><span style="font-weight: 400;">and rename</span><span style="color: #00ccff;"><b><i> joomla.php</i></b></span><span style="font-weight: 400;"> to </span><span style="color: #00ccff;"><b><i> _joomla.php </i></b></span><span style="font-weight: 400;">and refresh.</span>

<a href="https://vividreal.com/wp-content/uploads/2018/03/rename-joomla.php_.jpg"><img class="alignnone size-full wp-image-2211" src="https://vividreal.com/wp-content/uploads/2018/03/rename-joomla.php_.jpg" alt="" width="1920" height="1080" /></a>

<span style="font-weight: 400;">If that too doesn’t work, upload the previous backup file (joomla.php as well) and refresh again.</span>

<span style="font-weight: 400;">If all these methods failed, try the next one. </span>

&nbsp;

<span style="color: #00ccff;"><b>Fix 3</b></span>

<span style="font-weight: 400;">Go to </span><span style="color: #00ccff;"><b><i>configuration.php</i></b></span><span style="font-weight: 400;"> and edit </span><span style="color: #00ccff;"><b><i>public $cache_handler value as empty.</i></b></span>

&nbsp;

<a href="https://vividreal.com/wp-content/uploads/2018/03/configuratuion.php2_.jpg"><img class="alignnone size-full wp-image-2214" src="https://vividreal.com/wp-content/uploads/2018/03/configuratuion.php2_.jpg" alt="" width="1920" height="1080" /></a>

&nbsp;

<span style="font-weight: 400;">Hope these fixes worked for you. If not, use the comment box below to tell us your issue. We will try to help you out. </span>

<span style="font-weight: 400;">As always, </span><a href="https://vividreal.com/web-development/"><span style="font-weight: 400;">feel free to reach out to us</span></a><span style="font-weight: 400;"> if you need any help with web design and development. That’s all for now, cheers!</span>